Grievance Redressal Policy
Last updated: 2026 · Finzeco · Flipnbuy Private Limited · State of Madhya Pradesh, India
How to raise a complaint with Finzeco and how we resolve it, including our Grievance Officer details.
Our commitment
We are committed to resolving complaints promptly, fairly and transparently, in line with the Information Technology Act, 2000, the Consumer Protection Act, 2019 and applicable payment-system guidelines.
How to raise a complaint
Write to us at support@finzeco.com or call +919525434129 with your issue and any transaction/order reference. You will receive an acknowledgement, typically within 48 hours.
Escalation & timelines
- Level 1 — Support team: acknowledgement within 48 hours; resolution targeted within 7 working days.
- Level 2 — Nodal/Grievance Officer: unresolved matters are escalated for review.
- Regulatory — for eligible payment disputes, you may approach the relevant ombudsman if unresolved within statutory timelines.
Grievance Officer
Grievance Officer, Flipnbuy Private Limited (Finzeco), State of Madhya Pradesh, India. Email: support@finzeco.com. We publish the officer’s current name and contact on request and in-app.
This document is a general template covering an integrated fintech & e-commerce business and should be vetted by a qualified professional before statutory filing or publication.