Responsible AI & AI Usage Policy
Last updated: 2026 · Finzeco · Flipnbuy Private Limited · State of Madhya Pradesh, India
How Finzeco builds and uses AI — including FinAI — responsibly, safely and transparently across fintech and commerce.
Our AI
Finzeco uses artificial intelligence to power features such as FinAI (our finance copilot), fraud and risk scoring, smart reconciliation, product discovery and customer support. This policy governs how we build and use these systems.
Principles
- Human oversight — AI assists people; consequential financial actions keep a human-in-the-loop and clear controls.
- Fairness — we work to reduce bias and monitor models for unfair or discriminatory outcomes.
- Transparency — we tell you when you are interacting with an AI feature and explain, in plain terms, what it does.
- Privacy by design — AI features follow our Privacy and Data Protection policies; sensitive data is minimised and protected.
- Security — models and prompts are safeguarded against misuse, injection and data leakage.
How we use your data with AI
We use transaction, usage and content data to operate and improve AI features. We do not use your confidential personal or financial data to train third-party foundation models without a lawful basis and appropriate safeguards.
Limitations
AI outputs may be incomplete or inaccurate and do not constitute financial, legal or medical advice. You remain responsible for reviewing AI-assisted suggestions before acting on them.
Your choices
Where feasible, you can opt out of certain AI-personalisation features. To ask questions about our AI practices, contact support@finzeco.com.
This document is a general template covering an integrated fintech & e-commerce business and should be vetted by a qualified professional before statutory filing or publication.