Refund & Cancellation Policy
Last updated: 2026 · Finzeco · Flipnbuy Private Limited · State of Madhya Pradesh, India
Refunds and cancellations for Finzeco’s e-commerce orders, service fees and payment transactions.
Overview
Refund and cancellation terms depend on whether the item is a physical product, a digital/SaaS service, a travel booking or a payment transaction. The applicable terms below govern each case.
E-commerce & wellness products
- Cancellation is available until the order is dispatched.
- Returns are accepted for damaged, defective or incorrect items reported within the stated return window from delivery.
- For hygiene and safety reasons, certain beauty, personal-care and wellness items are non-returnable once opened, unless defective.
- Approved refunds are issued to the original payment method within standard banking timelines.
Payment transactions
For failed or declined transactions where funds were debited, amounts are auto-reversed via the applicable rails, typically within standard banking/NPCI timelines. Successful payments to merchants are governed by the merchant’s own refund terms.
Software & subscriptions
SaaS and software fees are generally non-refundable once a billing period has begun, except as required by law or expressly stated in your agreement.
Travel & bookings
Air, rail, bus and tour bookings are subject to the cancellation and refund rules of the respective operator/supplier, plus any convenience fee, which are shown before you confirm.
How to request
Raise a request from your account or contact support@finzeco.com with your order/transaction reference. Refund status and timelines will be communicated to you.
This document is a general template covering an integrated fintech & e-commerce business and should be vetted by a qualified professional before statutory filing or publication.